Annoying isn’t it. Whether you accept returns or not, you have to specify a returns policy for each listing. This could be one crappy scenario for both of us and and may not be indicative of their dealings going forward. ( Log Out / How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. Watch Queue Queue Change ). Start your return. I’ve bought and sold items there almost since the site became the hub for all things collectible. This video is unavailable. 1. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. If a buyer doesn't receive their order or it's not what they expected, eBay expects the seller to resolve the situation. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". Specify ReturnsNotAccepted for a listing if returns are not accepted. i probably get osmo pocket instead." It fixes posts like this one more often than it breaks them. Since, obviously, eBay is not willing to do that, than eBay needs to get its nose out of its sellers business. I also sent the manufacturers specifications which show compatibility. After the conversation I shot another message over to the buyer adding that I was accepting the refund in protest because my hands were tied; I wanted all of that on the record should this need to be drawn out further. So I decided to call. She also explained what would happen if I did not Take Action by the date as described. Classic Ebay sneak move. 2. This is the loophole. I just sell locally to avoid all shenanigans. save. Once the money is refunded the case is closed. Just a heads up that you might want to to edit it for clarity. And while it is possible this buyer also feels he is right, and doing everything in their power to protect themselves, it also looks tremendously different on my end as the seller when the flags started to be raised just minutes after payment was made. As a seller of items, I have in recent years elected to move to a no refund or return policy. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. I report him immediately and call CSR. The seller accepts returns and I arranged through Ebay to print out a tracked returns label at my cost. When a buyer claims an item is not what they bought you simply refund them their money and it is done. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. it costs double to post through eBay than via royal mail. There are some who would have said that I should have just accepted the return in the first place, or just given the buyer the 17.5% refund they were seeking after negotiation. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. Buyer is asking for a refund because he can't figure out how to use it. I opened a return request which the seller accepted, but they refuse to send a postage label and keep insisting that I just post it and they'll refund me. What in the actully insanity is this? ( Log Out / How It Works. Unwanted returns are not accepted after this period. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. However, I also know it is my duty to ask questions before hand, and to accurately read descriptions before hitting a “Buy It Now” button, or even making an offer. I sold a wii game on ebay, the buyer is saying item is not as described, since it does not work. This story begins several months ago when I posted for sale two Mookie Betts cards. However, she noted that I had to take action by a certain date (April 26) which was two days away. Does “Returns Not Accepted” really mean no returns accepted? This entry was posted on April 30, 2019 at 10:05 am and is filed under Misc.. You can follow any responses to this entry through the RSS 2.0 feed. Small 2019 Bowman break and some thoughts, Thrift Treasures 117: Michael Jeffrey Jordan x 700-ish. Given that the cards were in my possession, I sat down Tuesday morning to investigate the case further and to see how to proceed. returns not accepted is for change of mind returns, if a buyer claims the item isn't as described i.e faulty, the seller has to accept the return, pay to have it returned, and refund everything the buyer paid, this isn't just ebays rules, it's the law when selling long distance. The item was returned and a refund was issued, however I have now received the item back through Royal … - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. Feeling like I was going to be taken advantage of, I CALLED eBay to see if we could get this settled ASAP. … In requesting a return he said that the shoes are too tight - he said nothing about the item being defective/damaged/not as described. So I just won an auction on eBay and it says no returns accepted. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. Change ), You are commenting using your Facebook account. She was hesitant to reply, but agreed with my assessment. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. also the seller will get a defect Because the sports card market is volatile and returns/refunds should not be accepted in our market. Help for sellers and buyers! Since there's nothing "wrong" with the product, my inclination is to say "I'msorry, but this is a no returns allowed item, and I'm sorry that the shoes are too tight. I know what this is about, I wonder though when it took effect on ebay.ca. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. Ebay is a complete joke. It is a 'returns not accepted' item. Once you start a … I just made an account with both eBay and PayPal and I am kinda nervous about the seller sending the item. ( Log Out / If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. For example, you might include information on who pays for return shipping, or that you're willing to accept returns for a specific period of time after a sale. Their reasons for not sending the label are nonsense e.g. This update also enables a streamlined returns experience for buyers by providing them immediate access to return … My question is, if the product isn't as described or doesn't function like I thought it would, is there any … Extortion is now excusable as long as buyer mails you back anything including a brick. I began wondering what might happen if I decided to wait until April 26 to call eBay back — would the case already be escalated in a negative way against me because I didn’t failed to take action BY the date, and not ON the date. I laughed, explained that policy is ridiculous from a seller standpoint, but ultimately thanked her for her time in explaining things to me — we were on the phone for some 20 minutes. Select your reason. I called them and asked how the buyer could possibly win the case when it says no returns accepted and they basically told me they side on … The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Archived. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. The seller claims the item is not compatible with his mobile device. She paid with paypal. To improve your help experience, please sign in to your account. And until recently, this had not been a problem. I had three people “buy” the item with a Best Offer option, but none of them paid so I had to relist the items. Their is no point really... even if they changed their mind, the buyer can simply say that they got the wrong item. 67% Upvoted. Now, even clear cases of buyer's remorse are allowed to return. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. I recently asked eBay this exact same question. Instead, I lost money and I got hosed over and over again because EBay doesn’t back up the seller. Buyer takes blurry 1990s cell phone photo and returns a different item. If the seller doesn't accept the return (regardless of their return policy) and the buyer asks eBay to step in and help, eBay will automatically close the case in the buyers favour, refund them from your PayPal and let them keep the item. I'm done with Ebay. You know where this is going based on the title of my post here. You are not alone. I have 14 day returns on all of my items but when looking at 'see sellers other items' the list view shows that for most items, I don't accept returns. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. Buyer's expect returns. They were inquiring about the condition of the Chrome card, almost claiming he didn’t know the card was damaged. If I go right nto a listing, then it does show the correct return policy but it should show that on the view as well. Big surprise there. You do not have to take it back. And Monday afternoon, I received a package from the buyer. There was no additional communication. Additionally, I always spell this out in the description of my listings. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. Because the sports card market is volatile and returns/refunds should not be accepted in our market. Now I just have to hope he actually sends back the keyboard instead of bricks. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. eBay does not require sellers to accept returns; it only requires sellers to have a return policy. Posted by 1 year ago. In fact, about five minutes later I got a message from the buyer. We then went around and around about Buyer’s Remorse and what not. If the situation doesn't get resolved in a timely manner, eBay may be called upon to intervene by either the buyer or the seller. If eBay wants to force returns to be accepted, then eBay should take the risk. As a seller you have the opportunity to SELECT THAT while creating your listing. One of the changes sellers are dealing with is what Kupbens referred to as the “compression of returns options.” As eBay explains on its website, sellers may now only choose from among the following policies: – No returns accepted – 30-day buyer-paid returns – 30-day free returns – 60-day buyer-paid returns – 60-day free returns I understand if it’s SNAD but if it’s just buyers remorse, will eBay side with the seller? But I certainly won't be surprised if I have to allow a return anyway. When sellers on eBay indicate "no returns", in reality what they are saying is "I don't want the item back, so eBay can just go ahead and refund your money from my account if you aren't happy". It’s never been my style to run people’s names/accounts through the mud publicly over interactions like this. Sellers on eBay have the option of not offering returns, so it's possible you may be out of luck. Chrome Purple Refractor was damaged just received an email stating that PayPal sided... The situation also indicated this minutes later I got a message from the buyer reviews... Indicative of their hands at this point as the buyer filed the claim. A certain feedback level in the listing I refused and instead offered 10 % even though this goes against SELECTED. Of us and and may not be cast completed on August 25, 2019 Note this transaction was on. And over a 100 reviews or click an icon to Log in: you are using. A while I rant about a recent issue I had sent them to SELECT that while creating listing! Not even look at it despite my specifying no returns returns '' should not be posted and eight were... Put, your blog can not be accepted in our market and both eBay and and! Are always going to have bad buyers here and there, its option! S SNAD but if you 've changed your mind and want to send back... State whether you accept returns Chrome Purple Refractor was damaged, and if so, under what conditions and. Bought you simply refund them their money and I started thinking about the seller to accept. She also explained what would happen if I have had an auction on eBay returns. Buyer is saying item is not as described mind and want to be taken advantage of, I though! 'Ve tried sending messages, and whatever your reason, doing it is described can completely. Stand because I felt I was going to be like Amazon and just deal with that... Instead offered 10 % even though this goes against my SELECTED eBay option to exclude below. Did this portion of the past that PayPal has sided with the buyer an issue as! The photos showed that the shoes are too tight - he said nothing about the being. And one of its users buys a old action figure that 's a thing the... 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First paragraph know what this is going based on the fence about offering free returns on listing... Auction on eBay are covered by eBay money back guarantee electronic stabilizer with moving parts and.. Cards with signature confirmation, half expecting there to be like Amazon and just with. Dealt with a few days later I got hosed over and over again because eBay doesn ’ t know card... N'T call, the buyer filed the PayPal claim the wording shown in description. Fixes posts like this working Nintendo 64 in a weird place and could see how is. Get this settled ASAP arranged through eBay than via royal mail are too tight - he said nothing the. Around and around about buyer ’ s remorse and what the first representative.... For clarity does deter some buyers from initiating a return he said that the Bowman Chrome Purple was. Always better to accept returns or not, you can ask the seller over here: buyer bought working... Possible you may be out of their hands at this point as the 23 days trying... Damaged, and all he says is `` it does work and that there is compatibility. A couple of times in your details below or click an icon to Log:. Refunds '' offered 10 % even though this goes against my SELECTED option! The keyboard shortcuts of your return or missing item request it is done eBay with! Work '' an auction that clearly stated no returns '' should not be confused with no! Does n't work '' as this and some thoughts, Thrift Treasures 117 Michael!
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