If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice ®) should indicate where your driver left the package. The phone number I have is local to the Dallas area, so I'm assuming your local region will have its own office. I live in an apartment complex and so we have a "cluster box" where each apartment has their own key to a big mail receptacle. For future reference, you could have contacted the post office right after it was scanned refused to pick it up before it was returned back to the sender. Ask the seller to talk to the USPS local PO and the following day, the USPS tracking says "Refused" and package is being sent back to the seller. Although this matter is unlikely to happen, get yourself prepared about things to do when the delivery is confirmed, yet you get nothing will help you in many ways to stay in control. July 27, 2013 SEATTLE, WA Delivered . USPS says package delivered, but no package? The USPS tracking info says it was delivered, but I never got it. This subreddit is not affiliated with or endorsed by the United States Postal Service. I did call the local PO but got a busy signal. So you'll pay $300 for a $200 item? Learn how to find lost mail, file claims, and request refunds. Seller says call USPS local PO. Share your stories, and we'll collectively try to help you. I paid a $28 item on ebay on Jul 23, 2013 and it says the estimate date in on Jul 27, 2013. When UPS Says Delivered But No Package Amazon, What Should You Do? Then on the 18th, the tracking shows the parcel was out for delivery at about 8am. Turns out it was in the parcel locker and there was no key in my mailbox. What they gonna do fire me. Indian Customs contact information and services description. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. Usps says delivered … - horrible customer service Usps says delivered in mailbox but no package reddit. The mailman puts the package in a locker, and then puts the key in your mailbox. I'd suggest that you call eBay for assistance in filing an INR case for the package, referencing the messages from the seller who acknowledges that you did not receive the package and how he wants an extra hundred dollars to deliver the item you've already paid for. You've certainly gone above and beyond to see to it that it happens. What's the best way to get this sorted out? The fact that it says "Delivered in mailbox" makes me think that the mailperson put it in the wrong mailbox, since normally the tracking is very specific as to whether it was put in the mailbox, in the parcel locker, or at my front door. More posts from the usps_complaints community. On the tracking page, there is no option to report an item wasn't received. I live in an apartment complex that has lockers for packages. If an item is marked delivered, and you have not received it, you will need to call. Mistakes happen; when it became clear that the package was not delivered, the seller should have either re-shipped or refunded, it is not the buyer's problem nor concern how the seller handles details with their shipping company as to claims. But they obviously did not deliver it TO ME. Emailed seller stating that USPS says package delivered but package wasn't there. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of Rule 6. I live in an apartment complex and so we have a "cluster box" where each apartment has their own key to a big mail receptacle. Just want to get your opinion on what to do next or have you experienced this before and what did you do. I checked my doorstep and mailbox but no package? So, your mailman could have delivered it to anyone on their route and it would show it as being delivered to you. I was at a loss but then the next day they said the item had just arrived. Right now, I still don't know if USPS will pay and will pay the whole amount ($199 + shipping). AGAIN, USPS tracking says parcel was delivered, but I didn't get it. A package can end up not being delivered on that run or could end up delivered to the wrong address. On Wednesday, I was able to actually talk to the mail carrier who deliver mail on our neighborhood and she did remember putting a package (Priority Mail Envelop) on a mailbox but she couldn't guarantee that it was my mailbox. I even waited for a mail lady, went to the mail lady and had her open up all mailboxes. It is the seller's responsibility to ensure the package is delivered. We shipped out an item via USPS Priority Mail and the tracking showed delivered within 2 days (Shipped out Jan 5th and delivered on Jan 7th). So i filed a case on the seller on Jul 29, 2013. When I checked the mailbox, the package wasn't in there. In my Informed Digest account, it allows you to report missing mail, but apparently not packages. They'll likely have you file and immediately close the case in your favor, but do have on hand when you call the phone number for your local post office that you can offer them. - damaged goods Small chance that is what happened to you? Nearly 100% of the time, your package arrives and gets sorted after midnight on the day it is delivered. Good question and I'm so excited to answer. This scan indicates that a Postal Service employee has accepted the item at a Post Office and/or that the carrier has picked up the item at a customer's residence/business. Thanks! Usps Awaiting Item Reddit. October 27, 2020 Leave a comment. New comments cannot be posted and votes cannot be cast. Seller is now proposing to send another package but we'll split the cost (Package cost is $199) so I am dishing out $100 and then they'll file a claim to USPS. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. When you schedule a USPS Pickup, SCAN Forms allow your mail carrier to quickly scan all of your orders at once and start loading packages into their delivery vehicle faster. Press question mark to learn the rest of the keyboard shortcuts. - long wait times I can't refused a package that I never seen/received. Emailed seller stating that USPS says package delivered but package wasn't there. What happens if tracking says delivered but there's no package in my mailbox? Our mail usually comes around noon so hopefully “delivered” means it’s on the truck. I'm sorry I didn't mention this but I didn't buy the item at eBay. Tracking data is mostly collected by sorting machines. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. The thing is the mail carrier wasn't sure if she puts in the correct mail box compartment. Finally they said they couldn't find it. On most occasions it’s just the fact that either the buyer doesn’t know of the existence of the “parcel locker” and/or the mail carrier has failed to provide the key. - lost packages I DID receive two other items on the same day, that I bought from other ebay sellers. All it does is verify that the package makes it to the right zip code. Yeah, the USPS standard delivery confirmation is pretty much worthless. July 27, 2013 SEATTLE, WA OUT FOR DELIVERY. Nothing “at” the mailbox either. All employees on this sub are here of their own volition to talk to and interact with other employees and customers. Item shipped with tracking number: 9405511899223114624486 USPS tracking initially state that package was Delivered,In/At Mailbox on Saturday, April 8th @ 3PM. This could include the front porch, side door, back porch, or garage area. Sorry for the long story. I tried to report it to amazon but there is no way I could find to report it. Item shipped with tracking number: 9405511899223114624486 USPS tracking initially state that package was Delivered,In/At Mailbox on Saturday, April 8th @ 3PM. They were somewhat helpful last month when I tried to report a missing package. – No matter what the reason, it really is frustrating when you figure out that UPS says delivered but no package amazon that is delivered. Check mailbox around 5PM and package wasn't there. Usps delivery confirmation is so unreliable i don’t even look anymore half the time. How does a buyer report that a amazon package was delivered to wrong address? Looks like you're using new Reddit on an old browser. Usps says delivered in mailbox but no package reddit Usps says delivered in mailbox but no package reddit. I tried, and failed, to find a way to report this to the USPS. I bought an item on ebay about a week and a half ago and got a tracking number for the item. AGAIN, USPS tracking says parcel was delivered, but I didn't get it. A lot of people have their share of bad experiences with the USPS. I got a notification that it was delivered on porch - but nothing, and the security camera confirmed no one came to the porch. The mail carrier retrieved it for me. Looking forward to at least here from this end. The package was sent from OH to MI by first class mail with a tracking number. Let the seller handle those questions and get the money back from eBay. So i waited until Monday since Sunday is a day off, but still no package! I tried the toll free number and waited for almost 45 minutes before I hang up. No way this package would fit in our mailbox. I got a very bad experience with Best Buy because there is no proper method to file a case like this to them. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. Shipments that don't require a signature can be left in a safe place at the driver's discretion. I don't recommend doing this in this case. Seller says they cannot claim insurance if USPS tracking says delivered. About the only way to protect against that is to have everything shipped with signature confirmation. Check mailbox around 5PM and package wasn't there. Once they get the refund, we'll split it and apply the credit to my bank. She said she probably put on the other mailbox above ours so she volunteered to go to my neighbor and check If they receive any package with my name on it. Once I sent someone a package and they said they saw it on tracking as having been delivered. If you live in an older neighborhood with existing boxes by your front door then yes, we will happily deliver to your door. Called local PO following Monday (April 9) and was told that they'll inform the mail carrier about the missing package. By using our Services or clicking I agree, you agree to our use of cookies. The mail customer then has to spend time going back to the p.o. My recommendation would be to call the USPS Consumer Affairs Office. Provided the carrier actually scanned it at the moment they dropped it off and not earlier or while they were heading to the box, they can tell you the exact coordinates/address of where it was delivered. Cookies help us deliver our Services. You'll probably have to search around a little for it, or get it from your local post office. It’s always a good idea to check no matter what. When I checked on usps online it says "PRE-SHIPMENT INFO SENT TO USPS, USPS AWAITING ITEM". I bought something off eBay and the tracking said "Delivered in/at mailbox" but there's nothing in my mailbox. For example i just went to my mailbox and got my package that still says “in transit” Meanwhile I have another undelivered package that was marked as “delivered” yesterday. I bought something off eBay and the tracking said "Delivered in/at mailbox" but there's nothing in my mailbox. We have a group of mailboxes for the street. Contacted USPS, they said it was delivered not insured can't help. I filed a claim with the official USPS customer service, which accomplished nothing. Seller says call USPS local PO. I ordered a package and it delivered by amazon and shows a piicture of the package but it is on the wrong porch not mine. - denied insurance claims Usps The Item Is Currently In Transit To The Destination Reddit. I still had to file a loss claim, but at least they were able to help me confirm that it was, in fact, lost. usps says delivered in mailbox but no package 2020. Currently on hold with USPS (20 minutes and counting) because my $350 package says it was “delivered in/ at mailbox” at 8:52am this morning. I did that and the person I talked to from the PO was able to pinpoint the location. Oct 18, 2013 10:33:18 PM. This happened to me today. Yep, technically paying $300 for a $200 item and hoping that I get a half of the claim amount once USPS approved and pay for the insurance. Press question mark to learn the rest of the keyboard shortcuts. waiting menschen an. I filed a claim with the official USPS customer service, which accomplished nothing. If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. The most I could do was to start a return saying item was missing or defective, but I would have nothing to return I spent an hour on hold on the phone on Saturday and gave up, so I'm thinking of going to the post office in my ZIP code and asking them to help. The seller's offer to sell you another one for half price is, umm, generous? Maybe it will arrive tomorrow? Call the local post office and tell them you want to know the exact GPS location of where it was scanned. But I checked my mailbox at 11:30am, 1pm, 2pm, nothing there. A neighbor had it - it was delivered to the wrong address. If they did deliver it to the wrong mailbox, I have no faith in my apartment neighbors to give it to me :(. They say it may take them 4-5 weeks to get the refund (assuming USPS pays for it). Good luck. Not sure how USPS had marked an item prematurely delivered. The buyer messaged us the night of the delivery date (Jan 7th) claiming they did not receive even though tracking on USPS.com shows “Delivered in/near mailbox”. I am also contemplating on disputing the charge to my bank and buy the item locally. Two days ago, my Hometown gift was marked as delivered at my mailbox, but it wasn't there. Chances are it got pitched to the wrong carrier and your carrier had already left since parcels are the last thing loaded. There can be no tracking update while mail is in a container or moving in a vehicle. (Neighbor house is a rental and different tenants have been in and out of that rental so can't actually call them "neighbors") Unfortunately, nobody was there so mail carrier said she'll leave a note to their mailbox about the missing package. Later that day, I was able to talk to that neighbor and ask about the missing package. Neighbor says they never received any package. I did call UPS and USPS they can't assure where is my package. In the app it says it was delivered on last Saturday but I checked everywhere right after getting the notification it wasn't at the mail box. Press J to jump to the feed. Updated Delivery Day: Your item was delivered in or at the mailbox at 3:12 pm on May 26, 2017 in LOS ANGELES, CA 90005. I was home all day. 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