My next step was to contact Amazon’s customer service department through the app. Amazon is known for its fast Prime shipping and basically no-questions-asked philosophy. The Amazon A-to-Z Guarantee . January 01, 2018 / Sterling R. Morris / package recovery. 9.1.09 2:00 PM EDT By Phil Villarreal. You buy a product, they box it and the package leaves their facility, they have shipped the package. However, there is no official policy from Amazon that says they guarantee a replacement or refund. One of the ways Amazon attempts to combat the wave of lost and stolen packages is through their A-to-Z Guarantee. Unfortunately, the more and more shopping is done online, the more likely you could be the target of such theft. Amazon Replaces Delivered, Stolen Package. Did it fall off a truck somewhere? If their tracking shows a package was delivered, but you can’t find it, you should be able to get a refund pretty quickly and easily.. After 36 hours have passed since the expected delivery date, you should contact Amazon. They boxed it, and they shipped it. Amazon said I could either contact them for a replacement/refund or wait a couple of days to see if the package arrives. Call them and talk directly to a person. Well let’s see here. Good luck with hopefully recovering your package, and if not recovering it, with getting a refund from Amazon. As much as Amazon has annoyed me with many shipping issues over the past few years (lost packages, items marked as delivered that weren't, etc), every time I've called and complained they've refunded me. Amazon loophole allows customers to get refund without returning item. So what is the Amazon A-to-Z guarantee and how exactly does it work? Experiencing package theft is never fun, but knowing what to do if your Amazon package is stolen can help give you the best chances of recovery. Every day, 1.7 million packages are stolen or go missing off doorsteps across the U.S., costing sellers around $9 billion each year. Generally, the retailer should be able to send out a new package, or issue a refund if it's clear the package was stolen or lost. thievery etailers above and beyond AMAZON. A few of our editors know friends and family who have received replacement products for stolen Amazon packages, free of charge. Amazon said item may be lost, i requested for a refund and Amazon sent an email that they cannot refund me. READ ALSO: Texas gifts to … It’s no longer Amazon’s problem, they did what you asked. Local police departments recommend filing theft reports as well. Amazon has the usual advice on missing packages, but they also have a few services that can help prevent theft from occurring in the first place. Bought nine (9) items from Amazon on 4th July and on 8th i recieved six items and till today 13th i still don't have the other three packages worth $118.98. 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