If your item arrives damaged, doesnât match the listing description, or is the wrong item, you can return it for a refund. So I just won an auction on eBay and it says no returns accepted. This is page 1 of 1 (This thread has 11 messages.). If a buyer wants to return something, fine, then eBay can accept it and eBay should refund the money with no cost to the seller. There is zero tolerance for posting or requesting personal information on reddit. Buyer has just emailed me that his daughter no longer wants the item, and wants to return it. DOXXING. He returned me a different part (probably the broken one he just removed from his car to install my part) which is broken both functionally and physically. Not fitting is not a reason for return - unless she's happy to pay costs for return postage! If you accept returns, you're obliged to accept them for any (change of mind) reason, as long as the buyer meets the conditions you've set out (eg time limits, condition requirements etc). Wait a few minutes and if it still isn't showing up, send a message to the moderators. Do I need to print a customs form? I feel like saying to the buyer you only paid a fiver, what do you expect and suck it up! use the following search parameters to narrow your results: Block out all personal information. Shipping internationally using eBay International Shipping. You will see this in the â Return policy â drop-down menu. Bought and paid for item THROUGH EBAY ITEM PAGE over 2 weeks ago. You can refuse a return even if no returns is stated on the listing, you can't win when it comes to PayPal, they always side with the buyer that's why I don't dare to sell on eBay. Ebay Shipping item to buyer after they were refunded. I just made an account with both eBay and PayPal and I am kinda nervous about the seller sending the item. Oh well! You cant charge a restocking fee on ebay any longer. You ⦠Buyer is honest. I don't want any negative feedback. It is a 'returns not accepted' item. They need to rethink this or thy'll find that they loose business. No Returns Accepted - Buyer Requests Return. In this case, most people would just sell on the item themselves. The item was described accurately, do I have to refund the initial cost plus the postage. If you have a no returns policy, the buyer is still able to send a request to return an item by selecting one of the change of mind reasons, but the seller has the option to deny the request. and they said as I'd put no returns, all I had to do was decline the request and the case would be closed.In any case I emailed the buyer to say sorry to hear it didn't fit but I can't offer a refund as per my original listing.I asked the Ebay person what if the buyer tried to contest it and they said once the case is closed it can't be reopened - I hope that's true! In the eBay resolution centre. Yes, I understand that the buyer can request and force a return anyway, but that's not the question here. Rendered by PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: US. He agrees. In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. Thanks for any help you can offer! I am going to pay with PayPal using MoneyPak. If a buyer makes a false claim, please accept the return and report the buyer to us. and join one of thousands of communities. Punishing your customer for something that Ebay/PP does can certainly backfire on you in a big way as others have explained. If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. As the item is not faulty.i will be out of pocket by £ 3.95,if I have to return the postage If a buyer wants to return an item, all they have to do is ask and if the seller doesnât agree, eBay forces them to do so. Buyer wants to return a new pair of shoes he just bought. This is why you stick to your policy and deny the return. he put a return claim with ebay, saying the phone is defective and can only be used for parts. I get it back. The dress was worth $300 to begin with I listed 4 pictures and stated the truth about my item. You have 3 business days respond to the request and resolve the buyer's issue. Don't see your post? If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the their return, even if you have a no-returns policy. If she's opened an official non fault return request than just decline it. Misuse of returns or eBay Money Back Guarantee. I get it back. That return policy can be "no returns accepted" (except for errors in the listing ⦠Be prepared for the possibility of negative feedback tho! If you bought it over eBay and it isn't right, it's the seller's problem â not yours. A week later, the buyer said he wanted to return the phone as he couldnât activate it. Also stated no returns. eBay does not require sellers to accept returns; it only requires sellers to have a return policy. Move on and learn for next time. When I try to refund him (minus 10%) on eBay, I don't have the option to do anything other than refund in full (minus original shipping). [–]wade_garrettt 7 points8 points9 points 7 months ago* (0 children). The buyer has requested a return from their Purchase history in My eBay. If the OPs item is faulty because battery only lasts 5 hours then a return is fair (not saying it is faulty). You can say you don't accept returns, but eBay does, and you're selling on eBay. Most people say to call ebay. I agree to approve the return, if he'll pay the return shipping and a 10% re-stocking fee. [–]jewishlaettner[S] 1 point2 points3 points 7 months ago (0 children). Abuse will be removed and result in a ban. And no point in asking for a proof of postage, when you accept a proof of postage you have to purchase a returns label for the buyer @ £2.99 and the tracking details are automatically uploaded against the return. Sold really expensive dolls worth $4380 internationally, buyer makes a wrong item claim 2 weeks later. Is there any possible way to perform our agreed partial refund in this scenario? If a buyer submits a INAD then you have to accept the return and pay return shipping regardless if the buyer's claim is legitimate or not. She asked for him to send the trainers back she went to the cleaners and they stitched it back for her then she sold them on again.Some buyers can be very petty. No Returns Accepted - Buyer Requests ReturnQuestion (self.Ebay). If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. My question is, if the product isn't as described or doesn't function like I thought it would, is there any ⦠Reason: changed mind. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. No option to refund the transaction via PayPal. Got stung with that a week or two ago. Do not PM mods individually. Since, obviously, eBay is not willing to do that, than eBay needs to get its nose out of its sellers business. [–]SmmnthaMrieIt’s a scam! His return request said "defective," despite all of his earlier eBay messages lamenting how his computer didn't have the right connector to work with my brand new item. No I wouldn't, if it doesn't fit that's her problem, and with No Return on your listing she's just trying her luck. I approve the return. In requesting a return he said that the shoes are too tight - he said nothing about the item being defective/damaged/not as described. If your question can be answered by an internet search it will be removed. I sold the item for $70 and stated it was Used/Preowned. 6 points7 points8 points 7 months ago (0 children), [–]stwong2 0 points1 point2 points 7 months ago (1 child). Reason: changed mind. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. To comment on this thread you need to create a Mumsnet account. In my experience this only leads to a defect on your account and ebay telling you to refund. The dice seems loaded against the seller. Do not PM people. eBay told him to return the part to me. To think that high levels of children being sent to school are the beginnings of lockdown resistance from the working age population. No private messages. This was the 1st item I sold on ebay. Buyers wants a refund, I have a no return policy. Yup. Today, he opens Unpaid Item case?! It's kind of a loophole for them to avoid paying return shipping. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. All sellers must now specify who pays for returns (the seller or the buyer) and offer a minimum 14 day return policy. Can I refuse her request to return?To be honest it sold for such a small amount for her to post it back is going to hardly be worth it and if it were me I wouldn't bother! Certainly don't pay for the return. I also stated that I don not accept returns. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that.
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