Zero base budgeting – Zero base budgeting refers to hiring employees while taking into account the actual occupancy for a specified period of time. It may have a balcony, a patio or both. Channel management – Objective review of the most profitable marketing approach for guest rooms, central reservation system, GDS, third party reservation system, toll free phone reservation, travel agent, etc. Not every room status will occur for each and every guest during their stay at the hotel . Second in command after the Head Chef. Bank card – credit cards issued by banks, examples of which include Visa, MasterCard, JCB. Computer supplies – Paper, forms, ribbons, ink cartridges needed to operate the system. Drop him email and we'll add it in! Sorting – The process of separating soiled linen into different categories: those requiring dry-cleaning and those that should be laundered under different conditions, such as whites and colored. Tent cards – Hotel publicity cards in the shape of tents placed in guestrooms. Guest Loan Items – Guest supplies not normally found in a guestrooms but available upon request. Sales indicators – Number of guest and revenue generated. Most motels provide ample parking space and may be located near a petrol station. Check-in and Check out. Guest Folio – A form imprinted with the hotel’s logo and control number and allowing space for room number, guest identification, date in and date out, and room rate in the upper left-hand corner; it allows for guest charges to be imprinted with PMS and is filed in room number sequence. Gate pass – An authorization given to an employee to take guest or hotel property out of the hotel. Storming – The second stage of team development, characterized by conflict within the group as team members push boundaries and challenge authority. OPL – On premises laundry. C&E (or C and E) – Conference and Events. Leisure travelers – People who travel alone or with others on their own for visits to points of interest, to relatives, or for other personal reasons. Posting – The process of debiting and crediting charges and payments to a guest folio. Exhaust vent – An opening for ventilation, sometimes fixed with an exhaust fan to facilitate of fresh air. For updates, as we add to the glossary, click on Hotel Jargon Buster on Hotelspeak.com. Interdepartmental communication – Communication between departments. Flowchart – An analysis of the delivery of a particular product or service. A performance management tool for managers. Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. You might come across terms such as 1000 Pax Wedding, 20 Pax Restaurant Reservation, 03 Pax per room pertaining to the number of people involved in each case. Groups are defined as minimum 10 persons staying at Icehotel. Task-force team – A temporary work team formed to solve a specific problem that usually involves several departments or areas within an organization. F&B (or F and B) – Food and Beverage. Cruise liner and some houseboats are typical examples of these. Direct-email letters – Letter sent directly to individuals in a targeted market group in a marketing effort . Fixture – Hardware items present in guestrooms that cannot be moved or are difficult to move as a whole since they are fixed in position. ZIP or Postal Code – An individual local postal designation assigned by a country. RDR – Residential Delegate Rate (per person rate for conference room hire, refreshments, catering including overnight accommodation). Fix assets – These are tangible assets of a long term nature, such as land or large pieces of machinery and equipments. Outstanding balance report – A listing of guest’s folio balances. Your price quote is valid for 14 days, please note no rooms are reserved for your group until the booking … C&B (or C and B) – Conference and Banqueting. It may also be called a Sico bed ( after another leading manufacturer of foldaway or wall beds ). GOP – Gross Operating Profit (Total revenue less expenses). Many hoteliers and hospitality management students request us for a complete list of hospitality glossary. Departmental accounts – Income and expense-generating areas of the hotel, such as restaurants, gift shop and banquet. Networking – The practice of developing personal connections with friends, acquaintance, colleagues, associates, teacher, counselor and others. Complimentary rate – A rate in which there is no charge to the guest. 10. Corporate client – A hotel guest who represents a business or is a guest of that business and provides the hotel with an opportunity to establish a regular flow of business during sales periods that would normally be flat. 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